Privacy Policy

Effective date: 4 November 2026
Version: 2.0

Lexicor (Pty) Ltd ("Lexicor", "we" or "us") respects your privacy. This policy explains how we handle personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who we are

Lexicor (Pty) Ltd
Registration number: 2016/195445/07
Registered office: 13 Charon Street, Wellington, 7655, South Africa
Email: info@lexicor.co.za
Telephone: +27 68 918 7207

Information Officer: Johannes Jooste, Director. Privacy enquiries may be sent to the email address above.

2. Information we collect

Depending on your interaction with us, we may process:

• Enquiry information: your name, email address, optional telephone number, enquiry category, message and correspondence.
• Client and statutory information: identity and contact details, company or trust particulars, ownership and beneficiary information, authorisations, supporting documents and records reasonably required for an instruction.
• Business information: relevant billing, transaction and communication records.
• Website security information: technical information, such as IP addresses and security-related request data, used to operate and protect the website.

Company and trust matters may involve personal information about directors, shareholders, trustees, beneficiaries or other individuals. We process sensitive information or information about children only where lawfully permitted and relevant to the matter.

3. Why we use information

We process personal information to respond to enquiries, consider and carry out instructions, prepare and maintain statutory records, make authorised filings, manage business administration and accounts, comply with legal obligations, protect our systems and address disputes or requests.

Processing takes place where permitted by POPIA, including where necessary for a contract, compliance with law, legitimate interests or consent, as applicable. We do not automatically subscribe people who submit enquiries to marketing communications.

4. Where information comes from

Information may be supplied by you, an authorised client or representative, a professional adviser, a relevant public register or statutory authority, or through your use of our website.

5. Who may receive information

We disclose information only where appropriate for the relevant purpose, including to authorised clients and representatives, professional advisers, statutory authorities and service providers supporting communications, document handling, accounting, website hosting and security. These recipients receive information relevant to the service or lawful purpose concerned.

Some service providers may process information outside South Africa. Where a cross-border transfer is involved, we assess the applicable requirements of section 72 of POPIA.

6. Website enquiries and security

The website uses privacy-focused web analytics to understand general visitor activity, including page views, referral sources, approximate geographic location and browser or device information. These statistics help us evaluate and improve the website. The analytics service does not use third-party analytics cookies or provide Lexicor with information intended to identify individual visitors. Lexicor does not currently use advertising-tracking tools.

Please do not include passwords, identity-document copies, banking credentials or unnecessary sensitive information in an initial enquiry.

7. Security and retention

We take reasonable, risk-appropriate steps to protect personal information against unauthorised access, loss and misuse. We retain information for as long as reasonably needed for its purpose, applicable statutory recordkeeping, or the establishment or defence of legal rights. Information no longer lawfully required is deleted, destroyed or de-identified as appropriate.

8. Your rights

Subject to applicable law, you may request access to personal information we hold about you, ask for correction or deletion where appropriate, object to certain processing, withdraw consent where processing depends on consent, or lodge a complaint with the Information Regulator.

Send requests to info@lexicor.co.za. We may need to verify your identity or authority before responding. Certain statutory or client-controlled records may be subject to additional restrictions.

Information Regulator: inforegulator.org.za.

9. PAIA and updates

Requests for access to records may also be governed by the Promotion of Access to Information Act 2 of 2000 (PAIA). See our PAIA Manual.

We may update this policy when our activities or legal obligations change. The current version is published on this website.